ITIL
ITIL is the most widely used ITSM framework that offers best practices for delivering IT services to your customers. While ITIL has its foundations in the IT world, its principles can also easily be used outside of it, within Facilities or HR departments, for example.
Why you should use ITIL as a framework – not a set of rules
Often, when organizations use frameworks such as ITIL for their processes, they focus a little too...
ITIL 4: the new service management bible?
Last week saw the publication of the first part of ITIL 4: ITIL Foundation....