ITSM software
Put a smile in your IT support
TOPdesk’s ITSM software brings your IT services together in one place, so it’s easy to share knowledge, answer questions and solve problems. You’ll give agents time to spare, and customers a reason to be happy.
Your work in one place
One platform for all your customer requests, IT assets and workflows makes your IT support effortless. Share tasks with fellow agents. Get customers involved. Work together with other departments. And create a world of overview for your agents with our ITSM tool.
Some features for effortless IT support
- Incident Management: Keep track of incoming requests, automatically assign tickets to a specialized agent, and share your progress through automated emails.
- CMDB: See which assets your organization has, who’s using them, how they’re related, and when they need replacing – all in one visual overview.
- Change Management: Request, plan and evaluate entire workflows of all the changes within your organization in a single planner.
Bring your knowledge closer
With TOPdesk’s IT Service Management software, it’s easy to build a knowledge base for smarter colleagues and end users.
- Share your team’s knowledge, so first line agents can answer tougher questions more quickly.
- Help customers answer the simple things themselves in the Self-Service Portal.
- Use a bit of AI to feed your knowledge to chatbots, and give customers answers to recurring questions automatically.
I like the TOPdesk Self-Service Portal. We managed to significantly reduce the response time to any problem.
Help customers on their terms
Omnichannel support lets customers reach out to you how they want, when they want. With features like our Self-Service Portal, live chat solutions and chatbots.
Want to know if you’ve put the wow in your service? Receive a star-rating for each problem solved, and measure customer satisfaction with in-tool survey options.
Centralizing all our requests has led to a 98% increase in customer satisfaction for completed calls.
City College Norwich
Want to know what TOPdesk has to offer?
Download our brochureTurn metrics into insights
Dashboard reports and KPIs offer real-time metrics to help you to act immediately, while advanced analytics help you spot potential problems and work proactively.
Tie it all together
Bring virtual assistants, network scans and personnel data into TOPdesk with 90+ integrations to choose from. Or build your own with the API, so you can do everything in one place.
Make it yours
Your TOPdesk platform isn’t set in stone. Pick the plan that fits your organization, mix in the right add-ons and customize features like your Self-Service Portal for personalized and effortless IT service delivery.
Our software in a nutshell
- With 3 plans to pick from, you’ll get exactly the features you need.
- Out-of-the-box ITSM software that’s ready to go from the start. No coding needed.
- Thanks to Software as a Service, your TOPdesk ITSM tool is always up-to-date.
Grow at your own pace
Our ITSM software is a great place to start if you’re looking for effortless ticket registration and asset management. But your journey with us doesn’t have to end there. Whether you want to do more complex things like implement knowledge management and AI, or work better together with other departments – TOPdesk has your back with the latest features and best practices, helping you smarten your service delivery at your own pace.
We were very impressed with the people at TOPdesk: they listened to our needs and supported us every step of the way
