Change Management
Change requests are commonplace at every IT service desk. Whether the change is complex or simple, you need to have a process in place to help control risk and keep disruptions to your services to a minimum. This is where Change Management comes in. It helps your organization request, prioritize, authorize, approve, schedule, and implement changes.
Why your change process is too slow – and how to fix it
The change management process can be long and tedious, slowing down your organization. How...
How to simplify your change management process
Change management processes sometimes become overly complicated. When you get too caught up in...
Using forms in your self-service portal: 4 best practices
Since the majority of people are working from home nowadays, your customers will definitely...