During this session the following topics will be discussed:

• Product Updates, with topics like:
  • Upcoming features in Mail Imports
  • Virtual Appliance R2 2024
  • And more…
• Upcoming events & webinars
• The TOPdesk tip

The post What’s new @ TOPdesk – June 2024 appeared first on MCG - EN.

What does this mean for you? Less time spent on routine tasks and more time to focus on providing the best service to your customers.

You should sign up for this webinar if you’re interested in:

• Hearing how using AI in TOPdesk can make your life easier
• Learning more about how we at TOPdesk use AI to support our work
• Receiving a demonstration of the AI options available

The post Discover the future of service management with Artificial Intelligence (AI) in TOPdesk! appeared first on MCG - EN.

Thursday, April 18th

9:00am AWST | 11:00am AEST

Schools must keep up with the evolving landscape of new technologies while addressing the operational needs of the institutions.

Join Jo Fursternberg, Matt Heinrich, and Kieran Bailey as they share their experience in leading ICT Strategies in schools. During this webinar, they will dive into how to go from ICT strategy to an actionable plan that has the support of the school board, teachers, and parents, while making a measurable impact.

In this webinar, we will cover:

• Defining and measuring ICT maturity and success.
• Prioritising, identifying opportunities of innovation while balancing risks.
• Winning the support of key stakeholders, parents and students.
• Finding the balance between innovation and day-to-day operational responsibilities.

The post ICT Strategy in Education: Drive innovation and get the buy-in of key stakeholders appeared first on MCG - EN.

During this session the following topics will be discussed:

• Product Updates
• Upcoming events & webinars
• The TOPdesk tip

The post What’s new @ TOPdesk – April 2024 appeared first on MCG - EN.

During this session the following topics will be discussed:

• Product Updates about for instance:
  • Knowledge Management
• Upcoming events & webinars
• The TOPdesk tip

The post What’s new @ TOPdesk – March 2024 appeared first on MCG - EN.

No matter your TOPdesk experience level, our updated roadmap gives you valuable insights that will take your TOPdesk knowledge to the next level. During this webinar, you’ll learn the ins and outs of the newest features, updates, and improvements you can expect this year.

Get ready for a successful year with TOPdesk and register for Revealing the TOPdesk 2024 Roadmap. We can’t wait to share it with you!

The post TOPdesk 2024: Revealing the Roadmap appeared first on MCG - EN.

During this session the following topics will be discussed:

• Product Updates about for instance:
  • TOPdesk Mobile: Change activities in TOPdesk Mobile
  • Manage certificates
  • Asset management: navigation improvements
  • Action Management: support of mTLS for HTTP steps in the Automated Actions
• Upcoming events & webinars
• The TOPdesk tip

The post What’s new @ TOPdesk – February 2024 appeared first on MCG - EN.

As a holiday gift, we will be sharing some of the best tips, tricks, and best practices from our TOPdesk colleagues around the globe, to help you harness the full power of TOPdesk.

Join us on December 19^th  to hear tips about topics like:

• Routing incidents based on office hours
• Bulk editing assets
• Closing incidents with the closing wizard
• Automatically archive operators when they are leaving the organization
• Many more…

So, grab your favorite holiday treat, and secure your seat by signing up now. Let’s celebrate the season with knowledge and cheer!

Can’t make it on the 19th? We also host the same webinar on December 14th at 11:00 AM CET

The post Maximize Efficiency: 8 Practical TOPdesk Tips for the Holiday Season appeared first on MCG - EN.

During this session the following topics will be discussed:

• Product Updates
• Upcoming events & webinars
• The TOPdesk tip

The post What’s new @ TOPdesk – December 2023 appeared first on MCG - EN.

During this session the following topics will be discussed:

• Product Updates
  • Importing and exporting Asset Templates
  • Update in action Management
  • Improved new Knowledge Management overview page
  • New import permissions for supporting files and asset management
  • Search by name functionality on new Operator Groups tabs
  • Much more….
• Upcoming events & webinars
• The TOPdesk tip from Support

The post What’s new @ TOPdesk – November 2023 appeared first on MCG - EN.